Returns & Refund Policy

Returns & Refund Policy

Last updated: 10/27/25

Overview

At MartinzGlobal, we want you to be completely satisfied with your purchase.
If for any reason you are not fully happy, you may be eligible to return your item for a replacement or refund, in accordance with this policy and applicable UK consumer protection laws.

Returns Eligibility

To qualify for a return:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • A proof of purchase (receipt or order confirmation) is required.

  • The return request must be submitted within 14 calendar days from the date of delivery.

Certain products are not eligible for return, including:

  • Personal care items or hygiene products (e.g., earphones, toothbrushes).

  • Digital downloads or virtual products.

  • Gift cards or promotional items.

Return Process

To initiate a return, please contact us at support@martinzglobal.com with your order number and reason for return.
Our team will provide you with the return instructions and shipping address.

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a tracked shipping service to ensure the item is safely returned to us.

Damaged or Faulty Items

If your item arrives damaged, defective, or not as described, please notify us within 7 days of delivery.
We will arrange a replacement or a full refund at no extra cost.
Please provide photo or video evidence of the issue to speed up the process.

Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 5–10 business days to your original method of payment.

Please note:

  • Shipping fees are non-refundable (unless the product is defective or incorrect).

  • Refund processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same product, please email support@martinzglobal.com before returning your item.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider (processing may take a few days).

  3. If the issue persists, contact us at support@martinzglobal.com.

EU and International Orders

For customers outside the UK, return and refund conditions may vary depending on local import and tax regulations.
Please contact our support team for assistance regarding your country’s return process.

Email: support@martinzglobal.com
Website: www.martinzglobal.com